Tuesday, February 25, 2020

(Business Advanced) Unit 16: Communicating with Difficult People

Discipline at work

Have you encountered the following in any jobs or even among students?

1. People who gossip a lot. And casually complain a lot about other members of staff.
2. People who regularly moan about procedures etc
3. People who steal the credit for other's work
4. People who talk, talk, talk, but never make any real contribution
5. People who 'delegate' their own work to others
6. Know-it-alls who treat everyone else like they have no brain


Strategies:

A) ignore them
B) avoid them
C) confront them in private
D) confront them openly in front of others
E) give them friendly hints
F) use mild sarcasm
G) try to get them transferred
H) get the boss to delegate them more work

What is a win-win solution? What is a zero-sum game?


Try to think of ways where you can create win-wins in dealing with difficult people?

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