Phone calls

 

A

You need to telephone a flower shop and order some flowers for friends who are having their 20th wedding anniversary. They love red roses. You want the flowers to be delivered to their house tomorrow. Telephone the shop and order the flowers. Don’t forget to include a message saying congratulations

B

You work at Blooming Wonderful, the flower shop. One of your services is delivery of flowers ordered by telephone. Answer the telephone and take an order. Remember you need the address and details of the message. Don’t forget to ask what kind of flowers the customer would like

A

You need to find out what the homework was from your last English class. As you missed it. Telephone your friend Joe and ask him/her to tell you about the class you missed and the homework.

B

Your name is Joe. Your friend is going to telephone you. Answer the telephone

A

You need to talk to your bank manager, Mr Jones. You are not sure of the telephone number but think you have the right one. Telephone your bank. Ask to speak to Mr Jones

B

You work in a special garage as a mechanic. Your job is to repair sports cars. Answer the telephone

A

You are going to miss a month of your English classes at Wordsworth Language School because you have to travel abroad for work. You want your teacher to e-mail you the homework and class work you will miss. Telephone the school and speak to your teacher. Leave a message if necessary.

B

You work in the reception of the Wordsworth Language School. Today all the teachers are away on a training course. Answer the telephone