If real shopping were like online shopping
Before watching
vocab
maiden name = a woman's surname before she got married and took her husbands surname.
to confirm = to make sure about
1. What does the title mean?
2. Have you done a lot of online shopping? What have you bought online?
3. What are some advantages of real shopping over online shopping?
4. Which is more convenient - online or real shopping?
5. What do you think will happen in the video?
Watch first minute...
1. What does the woman want to buy?
2. What does she have to do before she can buy the items?
3. What's her mother's "maiden" name?
4. What does she have to confirm?
5. Why is the first "favourite teacher" not acceptable?
Before continuing...
1. Have you had any of these experiences while online shopping?
2. What other problems tend to happen when you're online shopping?
2. What will the woman's next problems be?
Watch and find out
1. What does she have to agree to?
2. Why does the shop assistant disappear?
3. What does the customer have to bend down to do?
4. What does the customer apologise for?
5. What does the third shop assistant need from the customer?
Two bread rolls
Customer: Hi there, can I have a
couple of BREAD ROLLS, please?
Assistant: Yes, no problem. Have you (1)
__________ with us before?
Customer: Not RECENTLY, but I
think I came here when I was LITTLE.
Assistant: We'll just have to (2)
__________ you then. What's your DATE OF BIRTH?
Customer: 23rd of JUNE, 1973.
Assistant: Can you (3) __________
your full NAME?
Customer: Simon Daniels.
Assistant: Lovely. What's your MAIDEN
NAME?
Customer: Jones.
Assistant: FIRST CAR?
Customer: I don't have a CAR.
Assistant: FAVOURITE TEACHER?
Customer: Mrs D—
Assistant: Sorry, not enough CHARACTERS.
Customer: Mr Williams then.
Assistant: Lovely fellow, I think. The
ROLLS — BROWN or WHITE?
Customer: Oh, sorry, WHITE
please.
Assistant: Could you just look through
this for me, please?
Customer: Okay.
Assistant: Just tell me which ones
have got CARS in them.
Customer: MIDDLE, middle,
middle RIGHT, bottom RIGHT.
Assistant: Lovely. You're not a ROBOT
then. And when would you like these ROLLS?
Customer: I'd like them NOW,
please.
Assistant: Will you be here TODAY
between 10:00 a.m. and 6:00 p.m.?
Customer: Well, I'm here at 11:30.
Assistant: Did you know you could (4)
__________ your ROLLS?
Customer: No, but I'd just like to
have them NOW, thanks.
Assistant: You just need to (5)
__________ to our TERMS AND CONDITIONS.
Customer: I agree to the terms and
conditions.
Assistant: And just to (6)
__________ your PURCHASE, you'll get a NUMBER on your phone.
Customer: It hasn't come through yet.
Assistant: Oh, here we are.
Customer: Five, five, four, seven,
six—
No, that number's WRONG. Sorry,
goodbye.
Assistant: Ah, you've (7)
__________ an INTEREST in buying BREAD in the past. Would you
like some SALAD?
Customer: No thank you. I'll just
have TWO WHITE BREAD ROLLS, please.
Assistant: No problem. If I could (8)
__________ your full NAME, please.
Customer: This is RIDICULOUS.
I just want a couple of BREAD ROLLS. Who's in CHARGE here? Is
there someone I can speak to?
Assistant: Of course.
Supervisor: Hi, thanks for (9)
__________ to us today. I'm Cory. How can I HELP you?
Customer: Thank you. I just wanted to
buy TWO WHITE BREAD ROLLS and I was ready to buy them.
Supervisor: Okay, I'll see if I can (10)
__________ this for you.
Word Bank (Random Order)
- expressed
- agree
- look
into
- shopped
- confirm
- take
- reaching
out
- track
- register
- confirm