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A distinctly Māori perspective on how to get what you want.
Lead in
What's a Pakeha?
Do you have a dominant ethnic/social class in your country?
Language:
to mute (turn the sound off)
you owe me (I'm doing you a favour)
Lickity-split (very quickly, very soon)
Pakeha (Non-Maori, usually English speaking, NZer)
all good (it's alright)
Watch and answer these questions:
1. What problem are the flatmates having?
2. What excuse does the person on the phone give for failing to activate the broadband?
3. What does Paul do for a living?
4. What is a Pakeha voice and why do you need to use it?
5. How does Joan manage to get Caleb to send someone over immediately?
6. What do Caleb and his friend say after the call is over?
Watch:
Get you a pakeha voice
Discuss:
Why do we need to use different 'voices' for different situations?
Language focus: kiwi English / politeness and assertiveness / formal an casual
1. Come on ____! This is the fourth time I've called and it's ____ _______ stupid!"
2. ___ ______ we failed to connect you ____, but _________ no one was home when we came to the _______.
3. Hi ______ Caleb ___ _____ _____? We're just having a little bit of a _____________ about our connection and I'm hoping that you could _____ us ____.
4. Yes, it ____ no one was home when we came to the address.
5. ____ and ____ both know that that's not true, and we ____ call on Wednesday, _____. So if we don't _____ this out now, I think you and I going to have a _____ ____ of a problem.
6. Well, ___ don't want that. So ____ about I put you on our priority list for an appointment.
7. Will tomorrow at 10am _____ for you?
8. No it ______ actually. I'm ______ that's not good enough.
9. How about I _____ ____ ________ with a technician and ____ someone out to your place, lickety-split - in the next, ___, 60 minutes?
10. That _____ be wonderful.
11. Once _____, thank you ___ much for your help, Caleb.
12. Hey ___ a problem. Sorry for ____ ______________.
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